The event organiser, Media Entertainment UK, has the legal responsibility to tell ticket buyers and event attendees how their personal information will be collected and used. You can find their Privacy Policy below or contact them to request it.

Privacy Policy

Media Entertainment UK Ltd

Last updated: 13/01/2026

Media Entertainment UK Ltd (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you interact with us, including when you purchase tickets, visit our website, or contact us.

This policy is written in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Company Name: Media Entertainment UK Ltd
Email: contact@mediaentertainmentuk.com
Website: www.mediaentertainmentuk.com

Media Entertainment UK Ltd is the data controller responsible for your personal data.

2. Information We Collect

We may collect and process the following personal information:

Full name
Email address
Phone number
Billing and transaction details (processed securely by third-party payment providers)
Ticket purchase details (event, ticket type, quantity)
Communication records (emails or messages you send to us)
Technical data such as IP address, browser type, and device information (via cookies)

We do not collect or store full payment card details.

3. How We Use Your Information

We use your personal data to:

Process ticket purchases and manage event entry
Communicate with you about your order or event updates
Respond to enquiries and customer support requests
Send essential event-related communications (e.g. schedule changes, cancellations)
Improve our website and services
Comply with legal and regulatory obligations

We will only use your data where we have a lawful basis to do so.

4. Lawful Basis for Processing

Under UK GDPR, we process your data based on one or more of the following:

Contractual necessity – to fulfil your ticket purchase
Legal obligation – for accounting and compliance purposes
Legitimate interests – to operate and improve our services
Consent – where you have opted in to receive marketing communications

You may withdraw consent at any time.

5. Marketing Communications

We may send you information about future events or promotions only if you have opted in.

You can unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us directly.

We do not sell or rent your data to third parties for marketing purposes.

6. Sharing Your Information

We may share your data with trusted third parties only where necessary, including:

Ticketing platforms (e.g. Ticket Tailor)
Payment processors
Email communication services
Refund protection providers (e.g. XCover, if selected)
Legal or regulatory authorities where required by law

All third parties are required to process your data securely and in accordance with data protection laws.

7. Data Storage and Security

We take appropriate technical and organisational measures to protect your personal data against loss, misuse, unauthorised access, or disclosure.

Your data is stored securely and retained only for as long as necessary for the purposes outlined in this policy or to meet legal requirements.

8. Your Rights

Under UK GDPR, you have the right to:

Access your personal data
Request correction of inaccurate data
Request erasure of your data (where applicable)
Restrict or object to processing
Request data portability
Withdraw consent at any time
Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise your rights, please contact us using the details below.

9. Cookies

Our website uses cookies to enhance user experience and analyse website performance.

You can control or disable cookies through your browser settings. Further details can be provided in a separate Cookie Policy if required.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. Please review their privacy policies independently.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with an updated revision date.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact:

Email: contact@mediaentertainmentuk.com
Website: www.mediaentertainmentuk.com